Excerpt from MSN

As travellers rush to book their summer getaways, Booking.com's internet safety boss says watch out for supercharged AI scams.

Marnie Wilking, Chief Information Security Officer at the Netherlands-based travel giant, said generative AI had sparked an explosion in online phishing scams, and that the hospitality industry, long spared, had also become a target.

Travel websites can offer a rich bounty to phishing scammers since travelers are often asked to share credit card and family details or upload ID.

"Of course, we've had phishing since the dawn of email. But the uptick started shortly after ChatGPT got launched. The attackers are definitely using AI to launch attacks that mimic emails far better than anything that they've done to date," she said.

With generative AI tools, the scammers can now work in multiple languages and with good grammar, Wilking said.

They are also "really taking advantage of the helpful nature of hospitality."

To be helpful to a supposed guest, a hotel owner is "probably going to open up the attachment" that is actually malware, she said.

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by Booking.com | HNR Hotel News